Refund & Return Policy

At Thrive On, we want you to have a positive shopping experience. If you are not satisfied with your purchase, this Refunds & Returns Policy explains the circumstances under which a return, replacement, or refund may be available.

1. Return Eligibility

You may be eligible to request a return if:

  • You received the wrong product
  • Your product arrived damaged
  • Your product arrived defective
  • Your order is significantly different from the product description
  • The product is otherwise eligible for return under applicable law

Return requests must generally be submitted within [insert number of days] days of receiving your order.

2. Condition of Returned Products

To be eligible for a return, products should generally be:

  • Unused
  • In their original condition
  • In the original packaging, where applicable
  • Accompanied by relevant order information

Some products may not be eligible for return due to their nature or applicable legal restrictions.

3. Products That May Not Be Eligible for Return

Depending on the product and applicable law, certain items may be non-returnable, including:

  • Products that cannot be returned for hygiene or health reasons after opening
  • Personalized or customized products
  • Digital products, where applicable
  • Products damaged through misuse or improper handling
  • Items specifically identified as non-returnable before purchase

This does not limit any mandatory rights you may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.

We may request information such as:

  • Order details
  • Description of the issue
  • Photographs or videos showing the problem
  • Packaging or delivery information

Depending on the circumstances, we may offer:

  • A replacement
  • A refund
  • Another appropriate resolution

5. Refunds

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on:

  • Your payment provider
  • Your bank
  • The payment method used

Once a refund has been processed by us, additional processing time may be required before the funds appear in your account.

6. Return Shipping Costs

Return shipping responsibility may depend on the reason for the return.

For example:

  • If the product is defective, damaged, or incorrect, we may cover or assist with reasonable return shipping costs where appropriate.
  • If the return is due to a change of mind or another customer preference, the customer may be responsible for return shipping costs.

The applicable arrangement will depend on the circumstances and applicable law.

7. Exchanges and Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability may depend on:

  • Product availability
  • The reason for the issue
  • The condition of the product
  • Applicable consumer protection requirements

8. Order Cancellations

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may need to follow the applicable return process.

9. Refunds for Undeliverable or Returned Packages

If an order is returned to us because of:

  • An incorrect address
  • An incomplete address
  • Failure to accept delivery
  • Failure to collect the package
  • Other circumstances attributable to the customer

Any refund may be subject to applicable shipping or return costs.

10. How to Request a Return or Refund

To request a return, replacement, or refund, please use the official contact information provided on the Thrive On store.

Please include:

  • Your order information
  • The reason for your request
  • A description of the issue
  • Supporting photographs or other information where relevant

We may review each request individually.

11. Consumer Rights

This policy does not limit any mandatory rights or remedies that may be available to you under applicable consumer protection laws.

Where applicable law provides rights that are more favorable than this policy, those legal rights may apply.

12. Changes to This Policy

We may update this Refunds & Returns Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.