Shipping Policy
At Thrive On, we aim to make the delivery process as simple and convenient as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within [1–3 business days] after successful payment confirmation.
Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.
Once your order has been processed and shipped, you may receive a shipping confirmation with available tracking information.
2. Shipping Destinations
We ship to available destinations supported by our shipping partners and delivery services.
Shipping availability may vary depending on:
- Product availability
- Destination country or region
- Local delivery restrictions
- Shipping carrier availability
- Customs or import requirements
If shipping is unavailable to a particular location, this may be indicated during checkout.
3. Estimated Delivery Times
Estimated delivery times may vary depending on the destination and shipping method selected.
Typical estimated delivery time:
[Insert estimated delivery time, such as 5–15 business days]
Delivery estimates are not guaranteed and may be affected by:
- Customs processing
- Weather
- Public holidays
- Carrier delays
- Incorrect or incomplete shipping information
- Unforeseen logistical circumstances
4. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may depend on:
- Delivery destination
- Order size
- Product weight
- Shipping method
- Promotional offers
Any applicable shipping charges will be shown before payment is completed.
5. Order Tracking
Where tracking is available, tracking information may be provided after your order has been shipped.
Tracking updates may take some time to appear after the shipment is first registered with the carrier.
6. Customs, Duties, and Import Taxes
For international orders, the customer may be responsible for customs duties, import taxes, fees, or other charges imposed by the destination country.
These charges are determined by local authorities and are generally outside the control of Thrive On.
Customers are responsible for understanding any applicable import requirements in their country.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered because of incorrect or incomplete information, additional shipping costs may apply to resend the order.
8. Delayed Orders
While we work with shipping providers to deliver orders within the estimated timeframe, delays may occur.
Possible causes include:
- Carrier delays
- Customs processing
- Incorrect address information
- Severe weather
- High shipping volumes
- Public holidays
- Other circumstances beyond our reasonable control
If an order appears significantly delayed, we recommend checking the available tracking information first.
9. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please retain any relevant packaging and delivery information.
Claims and resolutions may depend on the shipping carrier's procedures and the circumstances of the shipment.
10. Multiple Items in One Order
Depending on product availability, warehouse locations, or shipping arrangements, items from the same order may occasionally be shipped separately.
If this occurs, you may receive separate tracking information.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping services, delivery partners, or business operations.
The updated version will be published on this page with a revised “Last Updated” date.